Once you have received an order number we are unable to amend your order in any way. We will be able to cancel the order within 3 hours of placing the order and you can re-order.

Our delivery costs are per order. The cost is not dependant upon your order being made up of single or multiple items.

Unfortunately we are unable to combine any orders once they have been placed.

All orders placed on a Friday will be dealt with on the following Monday.

Refer to the 'Return Procedure' which is listed on the left of this screen.

We will refund you what you paid for the goods but not the delivery charge, expect in cases where the order was cancelled under the Distance Selling Regulations, or if the entire order was faulty.

No, our system may not have recorded your information correctly or you may not have completed all three sections fully. You will need to email your new delivery address to ecommerce@fredperry.com quoting your full name and order number.

Once your order is despatched we aim to deliver fast and effectively using DHL. Using the individual tracking number provided by DHL you can track your order at www.dhl.co.uk.

This is unusual but on occasion an error can occur with our physical stock levels.

If there is an item unavailable the remaining items in your order will be shipped to prevent delay. We will then endeavour to contact you via email to let you know if more stock will become available or if a refund will be made to your card for the missing item.

If you are in doubt please contact ecommerce@fredperry.com

The e-store only displays a selection from each concept within the collection. For details of our full collection please contact ecommerce or one of our stores who will be happy to talk you through additional items you may be looking for. We do not offer catalogues or brochures.

Ensure you allow pop-ups to enable confirmation screens to appear.

Verified by Visa and and MasterCard SecureCode protect your card twice when you shop online - firstly with a personal message, and secondly with your own secret password.

If your card supports Verified by Visa or MasterCard SecureCode, and you have signed up for one of these schemes, a window should appear after you have entered your credit card details asking you to enter your password to confirm your identity.

If you have not signed up for either scheme, a window may appear asking you to sign up with your bank. You can chose to do this immediately, or continue with your purchase and sign up later.

If the window does not appear, your browser may be stopping it. If you find yourself waiting on the page that appears after you have entered your credit card details for more than a minute, please click the 'connect to my bank' link to manually open the window.

To find out more about Verified by Visa and MasterCard SecureCode, please visit these links.

Verified by Visa
Mastercard SecureCode

Your first action is to return the item back to the store, if they will not take the item back please let us know via email and we will try to help you further. We will need details such as the store name and the item you are having problems with.

Fred Perry does not offer gift vouchers at the present time.

We do not currently offer price adjustments. The price paid at the time of payment/order confirmation is final.

Email ecommerce@fredperry.com or telephone 0808 129 3515 (UK freephone), +44 20 7632 2800 (Outside the UK). Please note office hours; Mon-Fri 9am until 5pm. A customer contact form can be found in the 'contact us' tab on this screen.

The prices displayed are in British Pound Sterling.

We accept Visa, MasterCard, Visa Debit, Solo, Maestro, American Express and Visa Electron.

Our shoes sizes are shown in UK sizes, please see our Footwear size chart for equivalent sizes.

We do deliver to Russia however due to severe disruptions in the import clearance process we have been forced to temporarily suspend shipments to Russia.