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Returns Procedure

At Fred Perry we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.

If you need to return an unused item you can do so within 28 days for an exchange or refund as required. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges (if applicable). Simply fill out the delivery & returns note enclosed with your order. If you have lost this form, please click here.

Under the EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. You must let us know in writing by email to Customer Services, stating your wish to cancel the contract and ensuring you quote the order number in all correspondence. We will refund you the original purchase price and any delivery charges if applicable. If you have already received the goods, you will need to return the entire order at your cost or via Collect+, a free returns service offered to UK customers (see below).

The goods must be returned in the same condition as received and if possible with all packaging. Fred Perry reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back.

Please note that we are only able to exchange an item for the same style in a different colour/size.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

- The original account details have expired
- The original account no longer exists

If you have purchased an item online using PayPal you cannot return your order in store. Please return your item by Collect+ or post.

Returns via Collect+ (UK only)

Return your unwanted items as conveniently as possible at a Collect+ drop off point in one of 4,500 local corner shops. With many stores open 7 days a week with flexible hours, Collect+ offers a simple alternative to the Post Office at absolutely no cost.

To return your unwanted items through Collect+:

  1. Clearly mark on the delivery & returns note included with your order which items you are returning; the reason for returning them and whether you would like an exchange or refund. We are only able to exchange an item for the same style in a different colour/size. Please ensure this form is enclosed inside your parcel before sending.
  2. Carefully peel off the Collect+ label and attach it to your parcel, ensuring that all original delivery labels are covered to avoid confusion.
  3. Find your nearest Collect+ store at www.collectplus.co.uk
  4. Take your parcel to one of the 4,500 local corner shops offering the Collect+ service, where you will be given a receipt and tracking code to monitor your parcel online.

Returning items by Post (UK only)

Fred Perry does not cover the cost of returns by post as we offer a free returns service via Collect+ (see above). You may make your own arrangements to return items via Royal Mail. Clearly mark on the delivery & returns note included with your order which items you are returning; the reason for returning them and whether you would like an exchange or refund. We are only able to exchange an item for the same style in a different colour/size. Please ensure this form is enclosed inside your parcel before sending. For your protection we advise that you use a recorded delivery service and obtain a 'Proof of Posting Certificate'. We cannot accept liability for goods that get lost or damaged in transit back to us.

The address to return items to is:

Fred Perry Returns Department
DHL Supply Chain
Hermitage Lane
Aylesford
Kent
ME20 7PX
United Kingdom

Returns via a Fred Perry Shop (UK only)

If you are the purchaser and wish to return your online order, please bring the following documentation along with your item to one of our UK shops: delivery & returns note included with your order, proof of your identity and the card which you made payment with. All of these must correspond to the billing address.

Please note, we cannot offer cash refunds for online purchases.

If you have purchased an item online using PayPal you cannot return your order in store. Please return your item by Collect+ or post.

If you are exchanging your purchase for a lower priced item, the price difference will be refunded onto your card. Similarly, if you wish to exchange your purchase for an item of a higher price you will be required to pay the difference. If the purchase was made by someone else - for example, you received the item as a gift - you will only be able to exchange your online purchase in store. Please bring the delivery & returns note included with your order and proof of your identity, which must match the delivery address. You will only be able to exchange your item for the same price or higher (and pay the difference) - no money can be refunded to you. If you are unable to present your delivery & returns note and proof of your ID/address, you will only be able to exchange your item to the current selling price or higher (and pay the difference). You will not receive money back if you choose to exchange for a lower priced item.

If you have purchased an item online using American Express, you will need to bring this card into the shop with you as well as an alternative card, as presently we cannot process AMEX cards in our stores.

If you have purchased an item online using PayPal you cannot return your order in store. Please return your item by post.

Please note that any item purchased online which you believe to be faulty cannot be returned to a Fred Perry shop. You will need to return this item to the address detailed above - please read our returns policy and returns procedure sections for full instructions.

You can only return online purchases in the following UK shops:

Ashford, Bicester, Bluewater, Brighton, Bristol, Cardiff, Cheshire Oaks, Glasgow, Liverpool, Livingston, London (Covent Garden, Newburgh Street, Seven Dials, Spitalfields, Stratford & Westfield), Manchester, Nottingham, Portsmouth, York

International Returns

Fred Perry does not cover the cost of international returns by post. Please return your items via the Post Office, not a courier service as your parcel could become stuck in customs and you will be responsible for any fees incurred. Clearly mark on the delivery & returns note included with your order which items you are returning; the reason for returning them and whether you would like an exchange or refund. We are only able to exchange an item for the same style in a different colour/size. Please ensure this form is enclosed inside your parcel before sending. For your protection we advise that you use a recorded delivery service and obtain a 'Proof of Posting Certificate'. We cannot accept liability for goods that get lost or damaged in transit back to us.

The address to return items to is:

Fred Perry Returns Department
DHL Supply Chain
Hermitage Lane
Aylesford
Kent
ME20 7PX
United Kingdom

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