We offer a free returns service via Collect+ to all our UK customers. Please find more information below.
At the moment, customers living outside of the UK are responsible for any costs in returning items back to us. Please visit our International Returns page for more information.
RETURN WITH COLLECT+
Return your unwanted items as conveniently as possible at a Collect+ Drop Point in one of 7,000 local corner shops, shopping centres and petrol stations. With many Drop Points open 7 days a week with flexible hours, Collect+ offers a simple alternative to the Post Office at absolutely no cost.
To return your unwanted items through Collect+:
1. Clearly mark on the delivery & returns note included with your order which items you are returning; the reason for returning them and whether you would like an exchange or refund. We are only able to exchange an item for the same style in a different colour/size. Please ensure this form is enclosed inside your parcel before sending.
2. Carefully peel off the Collect+ label and attach it to your parcel, ensuring that all original delivery labels are covered to avoid confusion.
3. Find your nearest Collect+ Drop Point at www.collectplus.co.uk.
4. Take your parcel to one of the 7,000 local Drop Points offering the Collect+ service, where you will be given a receipt and tracking code to monitor your parcel online.
If you have misplaced your Delivery & Return Note, you can download one here.
You can create a complementary label directly from Collect +.