Any stock that is returned to our warehouse is quarantined for 72 hours before being processed by staff in protective gloves.

Once we receive your parcel, it will be processed within 10 working days (during busy periods this may vary).

Please allow an additional 2-5 days for the credit to post to your account, as each bank's processing times varies.

Please note that we do not have any control over this part of the process. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.