If you are experiencing issues with one of our items purchased in a different shop than ours, your first action should be to contact the original store this was purchased from, as this may be covered under their own Returns policy.

If you have any further issues, please contact our Customer Care Team who will try to help you further. Please include the store name, address and contact telephone number, together with the style number (e.g. J1234) of item(s) you are having problems with.