At Fred Perry we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.
If you need to return an unused item you can do so within 28 days after delivery, for an exchange or refund as required. You must have a valid receipt for us to process a refund. No refund or exchange will be issued after 28 days.
Christmas Refund & Exchange Policy
Any item bought from 16th October to the 13th December 2020 will be valid for a full refund or exchange until Sunday 10th January 2021.
Any stock that is returned to our warehouse is quarantined for 72 hours before being processed by staff in protective gloves. Once we receive your parcel, it will be processed within 10 working days (during busy periods this can vary). Please allow an additional 2-5 days for the credit to post to your account, as each bank's processing times varies.
Please note that we do not have any control over this part of the process. We are not liable for, and cannot take any responsibility for, any bank charges that you may incur during the refund process.
We will refund you the monetary value of the items returned to us, at the price you purchased them.
Under the EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. You must let us know in writing by email to Customer Services, stating your wish to cancel the contract and ensuring you quote the order number in all correspondence. We will refund you the original purchase price and any delivery charges if applicable. If you have already received the goods, you will need to return the entire order at your cost or via Collect+, a free returns service offered to UK customers.
The goods must be returned in the same condition as received and if possible with all packaging. Items returned must be unworn, in re-sellable condition and with tickets intact. Please note that we do not offer refunds or exchanges on our swimwear items, unless faulty. Fred Perry reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back.
Please note that we are only able to exchange an item for the same style in a different colour/size. Items must be returned in the country of purchase.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account details have expired
- The original account no longer exists
If you have purchased an item online using PayPal you cannot return your order in store. Please return your item using Collect+ (for UK customers) or post. Other terms may apply during festive periods.