RETURNS VIA UPS
Return your unwanted items for free, by requesting a complimentary UPS returns label from our Customer Services team.
- Email Customer Services, making sure you include your order number, first name, surname and full address (including state and postcode).
- Mark on the delivery & returns note included with your order which items you are returning; the reason for returning them and whether you would like an exchange or refund. We are only able to exchange an item for the same style in a different colour/size. Please ensure this is enclosed inside your parcel before sending.
- Once you receive your UPS returns label by email, print off and attach it to your parcel, ensuring that all original delivery labels are covered to avoid confusion.
- Drop off your parcel at locations of The UPS Store®, any UPS Drop Box*, any UPS Customer Centre, UPS Alliance Locations (Office Depot® and Staples®) or any UPS Authorised Shipping Outlet; or give your package to a UPS driver.
Please note: if you wish to schedule a collection, then you will be required to pay any costs incurred.
If you have lost this form, please click here.
*The maximum acceptable size for each UPS Drop Box package is 16" x 13" x 3".
RETURNING ITEMS BY POST
Fred Perry does not cover the cost of returns by post as a free UPS returns label can be obtained from our Customer Services team (see above). You may make your own arrangements to return items via the postal service.
Mark on the delivery & returns note included with your order which items you are returning; the reason for returning them and whether you would like an exchange or refund.
We are only able to exchange an item for the same style in a different colour/size. Please ensure this form is enclosed inside your parcel before sending.
All our sizes are displayed in US measurements. However, our garments will be labelled with the equivalent UK size as well as it will do the information on the Delivery & Returns note.
For your protection, we advise that you use a recorded delivery service and obtain proof of posting. We cannot accept liability for goods that get lost or damaged in transit back to us.
The address to return items is:
Fred Perry Returns Department
Gateway dba Statco Inc
3 Distribution Ave
Kearny, NJ 07032-4640, USA