Our Fred Perry
Statement

The decision to reopen our shops has been made with health and safety as our first priority.

Here’s what we’re doing to ensure a safe environment for all –

• Shop staff will wear face masks at all times and we encourage shoppers to do the same

• Our shops will operate with reduced opening hours, or an appointment only system

• Only a limited number of customers will be allowed to shop at once

• Social distancing will be enforced across the shop floor

• Card / contactless payment only

The world is a different place to the one we all knew. Over the last few months, we have all been challenged to think and behave differently, and now the world is beginning to change once more we must make further adjustments to help one another.

The situation is changing daily, and globally we are faced with different challenges at different times. As some shops begin to re-open, others will remain closed.

The decision to re-open some shops has been made with health and safety as our first priority, and on a shop by shop basis.

You are welcome to walk in, but for those who would be more comfortable, we will be offering personal one to one appointments; this bespoke service gives you the chance to browse our products in a safe environment. To check availability, head to our shop finder, search for your local shop and phone us or drop us an email.

The health and safety of our staff and customers is always our priority and we are doing everything we can to make them feel safe and valued. All Fred Perry employees will continue to receive full pay and benefits during this time, and we are working hard to pay people throughout the supply chain more regularly. We are prioritising prompt or early payments to all our partners and collaborators.

Our customer service team are very busy and may take a little longer to get back to you, but rest assured we are working hard to respond.

We are being reactive to the situation, but for now we remain open online and we encourage you to stay connected to our community.

Music is a universal language that connects us all - we have 100s of playlists for you to explore.

Take care of yourselves so you can take care of others.

Frequently Asked Questions:

Is my local Fred Perry shop open?

We are trying to keep our shop opening information as up to date as possible. In these uncertain times, please call ahead if you are planning to visit us.

Please check our shop locator here.

Are Fred Perry paying their staff?

Yes, all employees will continue to receive full pay and benefits during this time. We are also working hard to pay people throughout the supply chain more regularly.

What about your warehouses?

Our warehouses are still functioning as much as possible; they are working restricted hours and with clear breaks between shifts to minimise contact and to allow for equipment to be deep cleaned. This might mean reduced capacity, but for now, we do what we can.

Any stock that is returned to our warehouse is quarantined for 72 hours before being processed by staff in protective gloves. Returns are then held for a further 4 days before they are then available for sale, ensuring the safety of our staff and customers at all times.

Refund Policy

During this period of uncertainty, all purchases made after the 17th February 2020 can be returned up to 123 days after purchase when bought from the following shops:

• Ashford • Berlin Bikini • Berlin Mitte • Bluewater • Boston • Brighton • Bristol • Camden • Cardiff • CDY Fred Perry • CDY Lavenham • Cheshire Oaks • Cologne • Covent Garden • Glasgow • Ingolstadt • Leeds • Liverpool • Livingston • Manchester • Munich • Newburgh • Nottingham • NY Broome Street • NY Grand St • Paris La Vallee • Paris Rosiers • Paris Temple • Portsmouth • Roermond • Sevendials • Shoreditch • Toronto • Wertheim • York

Fred Perry will honour this extended returns policy, until and on the 18th June 2020.

See our Returns page for information about what condition is acceptable for a return to be processed.

Thank you for your continued loyalty.